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Frequently Asked Questions

 

Reservations

How far in advance should I make my reservation?
What if I need my order delivered within 24 hours?
How do I confirm my order?
Can I place my order over the phone?
Can I contact you using Skype?
Do you accept credit cards?
Can I add to my order later?
What is your cancellation policy?
What is your minimum order?

Delivery

What is your delivery area?
How do I arrange delivery of the equipment I ordered?
How do I arrange delivery of the equipment I ordered to a hotel or condo.?
How much is delivery and pick up?
Can you deliver my rental equipment in the evening?
Do you deliver to the Airport?
Will you set up my rental crib and other equipment?

Equipment

Are your products safety checked and sanitized?
Are your rental items subjected to the heat and humidity in Florida?
Why do you specify the make of your full size rental cribs?
Will I receive the exact item shown?
What if I need something not on your list?

 

 


 

 

Reservations


 

How far in advance should I make my reservation?

Generally 2-3 weeks in advance is preferred. All equipment rentals are based upon availability. We strongly suggest booking your equipment at your earliest convenience to avoid any scheduling or availability conflicts. 

What if I need my order delivered within 24 hours?

Please call us at 727-784-3333. We understand emergencies arise and do all we can to accommodate last minute requests.

 

How do I confirm my order?

All orders are confirmed via phone or e-mail. We will contact shortly after you submit the Order Form to ensure we have all of your requests handled and answer any additional questions you may have.

 

Can I place my order over the phone?

Yes, phone orders may be placed by contacting us at 727-784-3333.

 

Can I contact you using Skype?

Yes. Our name is Visitingbaby on Skype.

 

Do you accept credit cards?

Yes, VisitingBaby, Inc. accepts credit cards, as well as, cash or checks for payment.

 

Can I add to my order later?

Yes, you may add items to your order any time, up until the day prior to your delivery assuming the item is available. Call or email us to make changes to your order.

 

What is your cancellation policy?

Cancellations within 72 hours of the delivery date will be refunded 50% of the original order. Cancellations made more than 72 hours ahead of the delivery date will be charged a $25 fee.

 

What is your minimum order?

There is a $50 minimum equipment order (not including delivery charge).

 

 

 

 

 

Delivery



What is your delivery area?

Please see our delivery area map. If you have any questions, just e-mail or call us.

How do I arrange delivery of the equipment I ordered?

We will contact the person who is to receive the delivery a few days prior to confirm the date and time of the delivery.

 

How do I arrange delivery of the equipment I ordered to a hotel or condo.?

If there is an Hotel or Rental office on-site and we can gain access to your unit, we will place the equipment inside the unit. If possible, we will set up the equipment too. If you would like us to deliver the equipment before you arrive, please make arrangements with the realtor or management company for VisitingBaby to pick up the unit key and access the property before you arrive. Most of them know us and you’ll just have to let them know we are making a delivery for you.


How much is delivery and pick up?

Delivery/Pickup is based upon a mileage calculation from Palm Harbor, FL to your delivery address.  Fees range from $0 to $40.00

Can you deliver my rental equipment in the evening?

Sure. We can deliver your equipment in the evening and on weekends at no additional cost.

Do you deliver to the Airport?

VisitingBaby does not deliver equipment to airports.  If possible, we can make arrangements to have the items at your local destination when you arrive.

 

Will you set up my rental crib and other equipment?

Absolutely – we don’t expect you to have to figure out how everything goes together after a long day of traveling. Laughing Crib assembly is included as well as set up of most other items as necessary. We are unable to install your car seat for liability reasons. Please check your area for the nearest car seat installation location.


 


 

Equipment


 

Are your products safety checked and sanitized?

Yes, we thoroughly safety check each item after it is returned and carefully clean, launder, and sanitize every rental item. We track recall information on a regular basis through the U.S. Consumer Product Safety Commission's website (www.cpsc.gov), which provides automated recall updates on baby equipment. We also register our products with the manufacturer, if applicable.

 

Are your rental items subjected to the heat and humidity in Florida?

No, our products are stored indoors in a climate controlled room.

 

Why do you specify the make of your full size rental cribs?

The WEHSCO brand full sized crib is a high quality crib from a highly respected manufacturer.  We only carry WEHSCO brand full size cribs. They cost (a lot) more than the standard (wood based) Delta and Jenny Lind cribs for a reason -They are made out of powder coated steel; have a minimum of moving parts, and are durable, safe and sanitary. WEHSCO cribs have never had a product recall. They also offer an unlimited, lifetime full replacement guarantee. Each rental crib includes a full 5 inch thick mattress, mattress pad, fitted sheet. comforter and bumper pads at no additional cost. Set up is also included. Your baby will not only rest in comfort, but in style as well.

Will I receive the exact item shown?

VisitingBaby only carries only top quality products for rent from highly respected manufacturers. Unless the manufacturer and/or model is specified, you will receive of like kind and quality of the item pictured. Except for full size cribs (see above)

What if I need something not on your list?

Please contact us regarding any special request items. We will be happy to try and accommodate your special request.

 

 

 
Copyright © 2014 VisitingBaby, Inc.. All Rights Reserved.
 

727-784-3333

info@visitingbaby.com

 

 


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  • VisitingBaby Baby Equipment Rentals
  • VisitingBaby Baby Equipment Rentals
  • VisitingBaby Baby Equipment Rentals
  • VisitingBaby Baby Equipment Rentals
  • VisitingBaby Baby Equipment Rentals
  • VisitingBaby Baby Equipment Rentals
  • VisitingBaby Baby Equipment Rentals
  • VisitingBaby Baby Equipment Rentals
  • VisitingBaby Baby Equipment Rentals
  • VisitingBaby Baby Equipment Rentals
  • VisitingBaby Baby Equipment Rentals
  • VisitingBaby Baby Equipment Rentals
  • VisitingBaby Baby Equipment Rentals
  • VisitingBaby Baby Equipment Rentals

Recent Customer Comments

Just wanted to drop you a quick note thanking you for the great service you provided. The cribs we rented worked out well. Your delivery and pick-up was timely and it made our vacation more enjoyable, especially when traveling with twins under the age of 2. Thanks again, Mark I. SouthElgin, IL